Terms of Use

The following terms outline the service fee applied to your individual purchase at merchants utilizing the OTT Chinese mobile payment service. By proceeding with your transaction, you acknowledge and agree to the terms of use below:

Service Fee

A service fee will be applied by OTT to the subtotal of your purchase. This fee is added to support various operational costs and may be apportioned with the merchant such as payment processing, technology enhancements, safety precautionary measures and customer support.

Display of Service Fee

The service fee amount will be clearly displayed during the checkout process, allowing you to review and accept the service fee before completing your transaction.

Consent to Service Fee

By completing your transaction, you provide your explicit consent that you understand and agree to pay the service fee amount being added to your purchase amount.

Refund Policy

Refunds for the Service Fee will be determined by OTT Pay on a case-by-case basis and are subject to applicable laws such as, but not limited to, card schemes regulations, and Payment codes of conduct. If a refund is issued, it will be processed to the original method of payment used at the time of purchase.

By proceeding with your purchase, you acknowledge and agree to these terms of use. If you have any questions or concerns about the service fee, please contact our customer support team at consumer@ottpay.com for assistance.